top of page

​

Terms & Conditions

Effective Date: October 6, 2026

These Terms & Conditions apply to services provided by Wandering EMU (“Wandering EMU”, “we”, “us” or “our”) to customers (“you” or “your”).

By requesting, approving or accepting services from Wandering EMU, you agree to these Terms & Conditions.

Wandering EMU is a mobile service business based in Nanaimo, British Columbia, providing Electrical, Mechanical & Utilities services for Marine, RV, Overlanding and related applications.

1. Our Services

Wandering EMU provides mobile services that may include:

  • 12V electrical troubleshooting and fault finding

  • Electrical repairs

  • Electrical system installations

  • Custom 12V installations

  • Battery and charging systems

  • Solar and power systems

  • Wiring and electrical modifications

  • Marine electrical work

  • RV electrical work

  • Overlanding and vehicle electrical systems

  • Mechanical and utility-related services

  • Inspection, testing and diagnostic services

  • Other related services agreed upon between Wandering EMU and the customer

The exact scope of work will depend on the requirements of each job.

2. Quotes and Estimates

Where possible, Wandering EMU will provide a quote or estimate before commencing work.

A quote is a price for the specific work and materials described in the quote.

An estimate is an approximate indication of the expected cost and is not a fixed price.

A quote may need to be revised if:

  • Additional problems are discovered

  • The condition of existing equipment or wiring differs from what was described

  • Additional work is requested

  • Additional parts or materials are required

  • The scope of work changes

  • Access to the equipment or work area is more difficult than reasonably expected

  • The work is affected by circumstances that could not reasonably have been identified before the job began

Where additional work is required, Wandering EMU will communicate the change and, where reasonably practicable, obtain customer approval before proceeding.

3. Troubleshooting and Diagnostic Work

Troubleshooting is a service in its own right.

The purpose of diagnostic work is to identify the cause of a problem. Finding the cause of a fault does not necessarily mean that the cost of repairing or replacing the affected equipment is included in the diagnostic fee or original quote.

For example, an electrical fault may be caused by previous wiring modifications, damaged components, corrosion, incorrect installation, defective equipment or multiple faults.

Wandering EMU will make reasonable efforts to identify the cause of the problem and explain the available options.

A diagnostic fee may still apply even where the underlying problem cannot be repaired during the same visit.

4. Customer Approval

Wandering EMU will seek customer approval before carrying out work that falls outside the agreed scope.

Approval may be provided verbally, in writing, by text message, email or through another reasonable method.

Where immediate action is reasonably necessary to address a safety issue or prevent further damage, Wandering EMU may take reasonable steps to make the equipment safe before obtaining further approval.

5. Existing Equipment, Wiring and Installations

Wandering EMU is not responsible for defects, failures or damage caused by existing equipment, wiring, modifications or installations that were not completed by Wandering EMU.

Existing systems may contain:

  • Incorrect wiring

  • Previous modifications

  • Corrosion

  • Damaged components

  • Poor workmanship

  • Non-compliant installations

  • Undocumented changes

  • Hidden faults

  • Equipment that has reached the end of its service life

Where these conditions affect the work, additional time, parts or work may be required.

Wandering EMU will advise the customer where reasonably possible.

6. Customer-Supplied Equipment and Parts

Customers may sometimes supply their own equipment or parts.

Wandering EMU will make reasonable efforts to install customer-supplied equipment where it is suitable for the intended application.

However, Wandering EMU does not guarantee the quality, compatibility, condition, performance or longevity of customer-supplied equipment or parts.

If supplied equipment is found to be unsuitable, defective, damaged or incompatible, additional labour or replacement parts may be required.

Any manufacturer's warranty for customer-supplied equipment remains the responsibility of the manufacturer or supplier.

7. Parts and Materials Supplied by Wandering EMU

Where Wandering EMU supplies parts or materials, they will generally be selected based on the requirements of the job and their suitability for the intended application.

Unless otherwise stated, manufacturer warranties apply to supplied products.

Wandering EMU does not provide a manufacturer's warranty in place of the manufacturer's own warranty.

Where a supplied part fails within an applicable manufacturer's warranty period, Wandering EMU will assist with the warranty process where reasonably practicable. Labour associated with removing or replacing a failed part may not be covered by the manufacturer's warranty unless specifically agreed.

8. Customer Responsibilities

The customer is responsible for:

  • Providing accurate information about the equipment and the problem

  • Providing reasonable and safe access to the work area

  • Advising Wandering EMU of known faults, modifications or previous repairs

  • Removing personal belongings or valuables from the work area

  • Providing access to keys, vehicles, boats, RVs or other equipment as required

  • Ensuring the equipment is legally accessible and available for the agreed work

  • Obtaining any required permission from the owner of the equipment or property

The customer must advise Wandering EMU of any known hazards or conditions that may affect the safety of the work.

9. Access and Site Conditions

Wandering EMU provides a mobile service and may work at private residences, marinas, campgrounds, storage facilities, worksites or other locations.

The customer is responsible for ensuring that the location is reasonably safe and accessible.

Work may be delayed or refused where conditions are considered unsafe or where access is not reasonably possible.

Additional charges may apply where significant additional time or equipment is required because of site conditions that could not reasonably have been anticipated.

10. Marine, RV and Vehicle Work

Customers understand that boats, RVs and vehicles may contain complex systems and components that are interconnected.

Accessing one system may require removal, disconnection or movement of other components.

Wandering EMU will take reasonable care when carrying out work. However, hidden defects, corrosion, brittle materials, previous modifications or deteriorated components may become apparent during the work.

Where reasonably possible, Wandering EMU will advise the customer before proceeding with additional work resulting from these conditions.

11. Safety

Wandering EMU takes safety seriously.

If an existing installation or condition is considered unsafe, Wandering EMU may recommend that it be repaired, isolated or replaced before additional work is completed.

Wandering EMU may refuse to complete work where doing so would create an unreasonable safety risk.

12. Completion of Work

Work will be considered complete when the agreed scope of work has been substantially completed.

Where appropriate, Wandering EMU may test the system or equipment after completing the work.

Testing may be limited by the conditions, equipment, environment or information available at the time.

Completion of a repair or installation does not guarantee that unrelated components or systems will continue to operate without failure.

13. Workmanship

Wandering EMU will perform services with reasonable care and skill and in accordance with applicable requirements relevant to the work being performed.

If you believe there is an issue with workmanship, please contact Wandering EMU as soon as reasonably possible so that the issue can be assessed.

Wandering EMU will be given a reasonable opportunity to inspect and, where appropriate, correct workmanship issues before another party is engaged to carry out remedial work.

14. Warranty

Unless a different warranty is provided in writing for a specific job, Wandering EMU warrants its workmanship for 6 months from the date the work is completed.

This workmanship warranty does not cover:

  • Customer-supplied parts or equipment

  • Manufacturer defects

  • Normal wear and tear

  • Damage caused by misuse, neglect or accident

  • Damage caused by water, corrosion, fire or environmental conditions

  • Modifications made by another person after completion

  • Failure of existing equipment or systems

  • Problems unrelated to the original work

  • Damage resulting from operating equipment outside its intended use

Any warranty is subject to applicable consumer protection laws.

15. Payment

Unless otherwise agreed in writing, payment is due upon completion of the work.

Wandering EMU may require a deposit or progress payment for larger jobs, special-order parts or projects involving significant material costs.

Accepted payment methods may include those communicated to the customer at the time of booking or invoicing.

The customer is responsible for paying the agreed amount for services and materials supplied.

16. Additional Charges

Additional charges may apply where:

  • Additional work is requested

  • Additional parts or materials are required

  • The agreed scope changes

  • Additional diagnostic time is required

  • The customer is not available when access is required

  • Work is delayed due to circumstances outside Wandering EMU's reasonable control

  • Special equipment or additional labour is required

Where reasonably practicable, Wandering EMU will discuss significant additional charges with the customer before they are incurred.

17. Cancellations and Rescheduling

Customers are asked to provide reasonable notice if they need to cancel or reschedule an appointment.

Where parts have been specially ordered for a customer's job, the customer may be responsible for non-refundable costs associated with those parts.

Wandering EMU reserves the right to charge reasonable cancellation or call-out fees where a customer cancels without reasonable notice or is unavailable when the service is scheduled.

Any cancellation fee will be communicated to the customer before being charged where reasonably practicable.

18. Delays

Wandering EMU will make reasonable efforts to complete work within agreed timeframes.

However, delays may occur due to circumstances outside our reasonable control, including:

  • Parts availability

  • Supplier delays

  • Weather

  • Site access

  • Hidden faults

  • Additional work

  • Customer delays

  • Equipment failure

  • Emergencies

  • Events beyond our reasonable control

Wandering EMU will communicate significant delays where reasonably possible.

19. Customer Property

Wandering EMU will take reasonable care of customer property while performing services.

However, Wandering EMU is not responsible for loss or damage caused by pre-existing defects, deterioration, hidden conditions or circumstances outside its reasonable control.

Customers should remove valuable or unnecessary personal belongings before work begins.

20. Liability

Wandering EMU will provide services with reasonable care and skill.

To the extent permitted by law, Wandering EMU will not be responsible for loss or damage resulting from:

  • Pre-existing faults or defects

  • Existing wiring or equipment

  • Customer-supplied equipment

  • Manufacturer defects

  • Incorrect information supplied by the customer

  • Unauthorized modifications made after our work

  • Misuse or improper operation

  • Failure of unrelated systems or components

  • Circumstances outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any rights, guarantees, warranties or remedies that cannot legally be excluded or limited under applicable law.

21. Indirect or Consequential Loss

To the extent permitted by law, Wandering EMU is not responsible for indirect or consequential losses arising from a failure of equipment or a delay in completing work.

This may include loss of use, loss of income, travel expenses, accommodation expenses, missed trips or other indirect costs.

Nothing in this section limits liability where such limitation is prohibited by law.

22. Photos and Job Information

Wandering EMU may retain photographs, notes and other information relating to a job for the purposes of diagnosing faults, completing work, maintaining service records, warranty support and protecting both the customer and Wandering EMU.

Personal information is handled in accordance with the Wandering EMU Privacy Policy.

Photographs will not be used for advertising or promotional purposes without appropriate permission.

23. Complaints and Disputes

If you have a concern about work or an invoice, please contact Wandering EMU as soon as possible.

We will make reasonable efforts to understand the issue and work toward a practical resolution.

Customers agree to give Wandering EMU a reasonable opportunity to inspect and, where appropriate, correct an alleged workmanship issue before arranging for another person to carry out corrective work, except where immediate action is reasonably necessary.

24. Governing Law

These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Any dispute will be subject to the applicable courts and legal processes of British Columbia.

25. Changes to These Terms

Wandering EMU may update these Terms & Conditions from time to time.

The version applicable to a particular service will generally be the version in effect when the service was approved or agreed upon, unless otherwise required by law.

The current version will be made available on the Wandering EMU website.

26. Acceptance

By requesting, approving or accepting services from Wandering EMU, the customer acknowledges that they have had an opportunity to review these Terms & Conditions and agrees to be bound by them, subject to any rights that cannot legally be waived.

If a customer has questions about these Terms & Conditions, they are encouraged to contact Wandering EMU before approving work.

Contact

Wandering EMU
Nanaimo, British Columbia, Canada

Email: admin@wanderingemu.com
Phone: 250 777 1737

Terms & Conditions Effective Date: October 6, 2026

bottom of page