Privacy Policy

Effective Date: October 6, 2026

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Wandering EMU respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information Wandering EMU may collect, how we use it, when we may share it, and how we protect it when you visit our website, contact us, request a quote, or use our services.

Wandering EMU operates in Nanaimo, British Columbia, Canada and is subject to applicable Canadian and British Columbia privacy laws, including the Personal Information Protection Act (PIPA).

1. Information We Collect

Depending on how you interact with Wandering EMU, we may collect information such as:

• Your name

• Phone number

• Email address

• Address or service location

• Details about your boat, RV, vehicle or other equipment

• Information about the electrical, mechanical or utility issue you need help with

• Photos or other files you choose to upload or send to us

• Information provided when requesting a quote or booking a service

• Information contained in emails, text messages, phone calls or other communications with us

• Payment and invoicing information where required to provide our services

• Information required for accounting, tax, warranty or legal purposes

When you visit our website, certain technical information may also be collected automatically by our website provider, including information such as your IP address, browser type, device information, pages visited and general website usage information.

2. How We Collect Information

We may collect personal information when you:

• Complete a contact or enquiry form on our website

• Request a quote or service

• Upload a photograph or other information about a job

• Contact us by phone, email or text message

• Book or purchase a service

• Communicate with us regarding an existing or potential job

• Visit or use our website

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

3. Why We Collect Your Information

Wandering EMU may use your personal information to:

• Respond to enquiries and requests

• Understand and troubleshoot the issue you are experiencing

• Review photographs or information you provide about a potential job

• Prepare quotes and estimates

• Schedule and provide services

• Communicate with you about your job

• Provide invoices, receipts and payment information

• Maintain business and accounting records

• Provide warranty or after-service support

• Improve our services and website

• Protect against fraud, misuse or security issues

• Meet legal, regulatory, tax or accounting requirements

We will not use your personal information for a purpose that is unrelated to the purpose for which it was collected unless permitted or required by law or you have provided appropriate consent.

4. Photos and Information About Your Job

Wandering EMU may ask you to provide photographs of your boat, RV, vehicle, electrical system, equipment or the area where work is required.

These photographs are used to help Andy understand the job, identify potential issues, determine what equipment or parts may be required, and prepare for the work.

Please avoid including unnecessary personal information in photographs. For example, where possible, do not include photographs of identification documents, credit cards, passwords, personal correspondence or other sensitive information that is unrelated to the job.

If a photograph you provide contains personal information belonging to another person, you should ensure that you have permission to provide it to Wandering EMU.

5. Consent

Where required by applicable privacy law, Wandering EMU will obtain consent before collecting, using or disclosing personal information.

By voluntarily providing information to Wandering EMU for the purpose of requesting information, obtaining a quote or receiving services, you consent to the collection, use and disclosure of that information for the purposes reasonably connected with providing those services.

You may withdraw consent where permitted by law. However, withdrawing consent may affect our ability to provide certain services or respond to your request.

To withdraw consent or ask questions about your personal information, please contact us using the details provided below.

6. Sharing Your Information

Wandering EMU does not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate the business and provide services to you.

This may include sharing information with:

• Wix, our website hosting and website service provider

• Service providers that assist with website functions, communications, bookings, payments, accounting or business administration

• Contractors, suppliers or other service providers where reasonably necessary to complete a job

• Professional advisors such as accountants or legal advisors

• Government agencies, regulators, courts or law enforcement where required or permitted by law

• Other parties where you have provided consent or where disclosure is otherwise permitted or required by law

Third-party service providers may process or store information outside British Columbia or Canada. Where personal information is transferred to a service provider, Wandering EMU will take reasonable steps to ensure that the information is handled appropriately and protected against unauthorized access, use or disclosure.

7. Wix and Website Data

Our website is hosted on the Wix platform.

Wix may collect and process certain information relating to visitors to our website, including technical information, usage information, cookies and information required for website security and functionality.

Wix may also use cookies and similar technologies to provide website functionality, security, performance and analytics.

Our use of Wix does not mean that Wandering EMU controls all information collected by Wix. Wix's own privacy practices apply to information that Wix collects and processes through its platform.

You can learn more about Wix's privacy practices through Wix's Privacy Policy.

8. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember settings, provide functionality, improve security and understand how visitors use the website.

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, performance or other purposes depending on the features and third-party services enabled on our website.

Where required, Wandering EMU will provide visitors with appropriate choices regarding non-essential cookies.

You can also manage or block cookies through your web browser settings.

Because Wix websites can use additional applications and integrations, the specific cookies used on this website may change over time.

9. Marketing Communications

Wandering EMU may contact you using the contact information you provide for purposes directly related to a service or enquiry, including responding to questions, arranging appointments, providing quotes and following up on work.

We will not use your personal information for unrelated promotional communications without obtaining any consent required under applicable law.

You may request that we stop sending promotional communications at any time.

10. Protecting Your Information

Wandering EMU takes reasonable steps to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or destruction.

These measures may include appropriate physical, technical and administrative safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted through the internet, email, text message or other electronic means.

11. Retention of Information

Wandering EMU will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and meeting legal, tax and accounting obligations.

When personal information is no longer reasonably required, we will take reasonable steps to securely dispose of or de-identify it.

12. Accessing and Correcting Your Information

You have the right, subject to applicable law, to request access to personal information that Wandering EMU holds about you.

You may also request that inaccurate or incomplete personal information be corrected.

To make a request, please contact Wandering EMU using the contact information below.

We may need to verify your identity before providing access to or making changes to personal information.

13. Privacy Questions or Complaints

If you have a question, concern or complaint about how Wandering EMU handles your personal information, please contact us first so that we can review and address the concern.

Privacy Contact:
Wandering EMU
Nanaimo, British Columbia, Canada
Email: admin@wanderingemu.com
Phone: 250 777 1737

Wandering EMU will make reasonable efforts to investigate and respond to privacy concerns.

If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC).

14. Changes to This Privacy Policy

Wandering EMU may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable privacy requirements.

The updated version will be posted on this website with a revised effective date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or how Wandering EMU handles your personal information, please contact:

Wandering EMU
Nanaimo, British Columbia, Canada
Email: admin@wanderingemu.com
Phone: 250 777 1737

Privacy Policy Effective Date: October 6, 2026